FAQ'S

Buying

HOW DO I MAKE AN APPOINTMENT?

Contact us to find an appointment date and time that works for you.

 

WHAT DOES AN APPOINTMENT INVOLVE?

You will have an hour long one on one appointment to browse and try on as many dresses as you’d like – feel free to bring along a few people who may be helpful in the process of choosing your dream gown as well. Although, we don’t recommend bringing too many people, as sometimes this can hinder rather than help the decision-making process.

 

WHAT PAYMENT OPTIONS DO I HAVE?

Payment options include direct debit, cash or cheque – we apologise for any inconvenience this may cause but unfortunately, we do not have card facilities available at this time. Please note that full payment is required at the time of purchase.

 

WHY MAKE AN APPOINTMENT?

We are passionate about helping to find every bride that comes to our studio her dream wedding dress, while creating a pleasant experience for all involved. With beautiful, hand-picked gowns at a range of prices, warm and friendly service, and onsite parking, we hope that your visit to Little Bird Bridal is enjoyable every step of the way.

 

I’m running out of time – is it too late to purchase a gown from Little Bird Bridal?

Absolutely not – as our gowns are all pre-loved and “off the rack”, you can take your gown home with you on the day! No waiting times or ordering required!

 

What if I love a gown, but it doesn’t fit me perfectly? Can it be altered?

Absolutely – we can recommend a dressmaker who you can see for alterations, or you are more than welcome to use someone of your choosing. If a gown is unable to be altered in some way, we will let you know before purchasing.

 

Do you accept returns or refunds?

Please choose carefully as once you have made a purchase we do not accept returns, refunds or exchanges.

 

I need more information

Please feel free to contact us if you have any further questions – we would love to hear from you!

 

Selling

How do I sell my dress with Little Bird Bridal?

Please contact us to make an appointment where you can bring your gown to Little Bird Bridal, fill in the relevant paperwork and leave the rest to us!

 

What commission do you charge?

Once your gown is sold, Little Bird Bridal will transfer 65% of the final sale price, minus a $50 seller fee if the gown is sold for less than $3000, into your nominated bank account, while retaining a 35% commission.

 

Do you sell items other than gowns?

Yes – Little Bird Bridal is happy to sell other items such as veils and accessories, bridesmaid gowns and mother of the bride outfits.

Please contact us to find out more.

 

How much can I sell my gown for?

Pre-loved wedding gowns usually sell for around 50-35% of the original selling price – this depends on various factors such as the age, style, designer, condition of the gown etc. At our initial appointment, we will go through these things in detail and agree on a selling price for your gown.

 

What kind of gowns do you accept?

We only accept gowns in excellent condition that have been professionally dry cleaned. We take all sizes and styles of gowns, though ideally, gowns should be less than 5 years old. Please contact us if you have any questions regarding your gown.

 

How long will it take to sell/what if it doesn’t sell quickly?

We will agree on a length of the consignment term at our initial appointment (usually 6 months to one year), and we will also agree on a price range in which to sell your gown. If your gown isn’t getting many enquiries, we may reduce the advertised price. Please note we will never sell your gown for a lower price than agreed without your consent.

 

How will you advertise my gown?

Little Bird Bridal will advertise both on and offline within the bridal community. A photo of the front and back of the gown (ideally in high resolution) should be provided to use to advertise the gown. If you would prefer that your face is not shown, please advise so we can arrange this. Little Bird Bridal may also commission photography of the gown in the studio and in other photo shoots to help with advertising.

 

I need more information

Please feel free to contact us if you have any further questions – we would love to hear from you!